Privacy

We collect the following types of personal information:

• Identifiers: This includes details such as your full name, email address, postal address, phone number, and other relevant contact information. 

Purpose of collection:

• Order processing and Delivery: Your information is used to ensure your orders are accurately processed and delivered to your specified address.
• Notifications and Promotions: We use your contact details to send updates about your orders, such as shipping confirmations or delivery status. Additionally, we may notify you about special offers or exclusive promotions that align with your interests.

Data security:

• High-Security servers: All your personal data is securely stored on servers equipped with advanced encryption and security measures to prevent unauthorized access.
• Restricted access: Only authorized personnel from our Marketing and Order Processing departments can access your information. This access is strictly limited to sending emails related to promotions or updates and tracking orders to ensure timely delivery, thereby maintaining the confidentiality and security of your data at all times.

For our bespoke tailoring services, we collect:

• 3D Body model and precise measurements: This includes a detailed, three-dimensional representation of your body, derived from scanning data. It provides exact measurements critical for crafting garments tailored to your unique physique.
• No storage of Original images: We do not retain the original images captured during the scanning process. Instead, the data is fully encrypted and processed securely by our technology partner, 3DLook, and only the necessary information is utilized.

Purpose of collection:

• Creating bespoke products: This data allows us to design and create clothing that is precisely tailored to your body measurements, ensuring a perfect fit and a highly personalized experience.

Data security:

• Encryption: All body scanning data is encrypted during transmission and storage, ensuring that it is protected from unauthorized access.
• Secure management: The data is securely stored and managed within 3DLook’s advanced security framework, which adheres to industry best practices.

Data deletion:

• Upon request: If you wish to have your 3D body scanning data removed, you can request its permanent deletion by contacting us at: [[email protected]]. Once requested, the data will be completely erased from our systems and those of 3DLook.

For secure and seamless payment processing, we collect:

• Payment details: This includes your credit card information or payment details processed through trusted third-party services, such as PayPal. These details are essential to complete your transactions efficiently.

Purpose of collection:

• Transaction processing: The information ensures that your payments are securely processed and that your purchases are confirmed without errors or delays.

Data Security:

• No local storage: We do not store your credit card details on our servers. All payment information is handled externally through secure payment gateways.
• Encryption and safety: All transactions are processed via encrypted systems, minimizing the risk of data breaches and ensuring your financial information is protected.

When you interact with our website, we may collect:

• Technical data: This includes your IP address, browsing behavior, time spent on different pages, and other non-personal usage patterns.

Purpose of collection:

• User behavior analysis: This data helps us understand how visitors interact with our website, allowing us to identify areas for improvement.
• Enhancing user experience: By analyzing this information, we can optimize our website’s functionality and ensure a smoother, more intuitive experience for you.

Data security:

• Anonymization: The data is anonymized, meaning it cannot be traced back to you personally.
• Restricted use: It is only used for internal purposes, such as improving website design, navigation, and content.

We respect and uphold your rights concerning your personal information:

• Access and Correction: You can request a copy of your personal data at any time. If there are inaccuracies, you have the right to request corrections.
• Data deletion: You have the right to request that your data be permanently deleted from our records.
• Marketing preferences: You can opt out of receiving promotional communications. This will not affect your access to our services or any ongoing transactions.

To provide the best possible service, we collaborate with trusted partners who adhere to strict data protection standards:

• 3DLook: This partner provides the technology for 3D body scanning and ensures the secure processing of your measurements.
• Payment gateways: Platforms like PayPal handle your payment transactions securely and efficiently.
• Shipping providers: Reliable partners, such as DHL, are responsible for delivering your orders to your specified address.

All our partners comply with international data protection regulations, such as GDPR and CCPA, to safeguard your information.

If you have any questions, concerns, or requests regarding your personal data, please don’t hesitate to contact us. Our team is here to assist you at [[email protected]].